Terms & Conditions

General Information:

If you see an item that isn't currently in stock for your size please email us as we can order any size.

We can also order items in different colours if you require a particular style in a different colour than the one shown. This would become a special order and a deposit of 50% would be required. The remaining balance would be payable once we receive the item and before we dispatch it to you.

Please remember that colours will vary depending on your monitor resolution.

Dress Sizes:

Our dress sizes are approximate sizes. As you all know size 12 in one shop is never size 12 in another!
We operate in the same way a Bridal shop does as follows:
  • Choose your dress and your approximate size.
  • Order and pay for your dress.
  • Your dress arrives and you try it on.
  • It may require a seamstress to alter the dress for a perfect fit.
  • Take your dress to your preferred seamstress and ask them to make the changes.
  • Pay your seamstress. (Payment to your seamstress is not our responsibility.)

Delivery:

Although we try our best to ensure goods reach you on time, to be certain you can email us first to check if the item is in stock. We cannot be responsible once the item has been dispatched although items will be sent by recorded delivery.

Special orders will take approximately between 10 - 12 weeks depending on quantities and styles chosen. We will advise you of this before you place your order.

Payment:

Payment is made via Paypal and their terms & conditions can be found on the Paypal website at www.paypal.co.uk

Returns Policy:

We special order your dress in the size and color you choose. Almost every Special Occasion retail dress shop (including ours) has a NO refund/return/exchange/cancellation policy for a couple of reasons...

Since your dress is specially ordered in the size and color that you choose, we cannot return them to the manufacturers.

Formal gowns are a special occasion item (meaning you will only wear it a few times) and some people would want to wear the dress once and return it.

You are measuring and choosing your own size. Because we have no control over whether you are selecting the correct size, no refunds/returns/exchanges will be accepted for ordering the incorrect size. PLEASE MEASURE carefully. A sizing chart is available here. If you have any questions regarding size, feel free to email us.

This is our policy in both our retail shop and our online store.

This is the same policy of most retail shops online that special orders gowns. If any other gown retailer online tells you differently, we advise that you read the fine print regarding “SPECIAL ORDERS.” We watch our online competition closely and feel some are misleading in their return policy. Our policy is clear because we value our customers and want you to know everything before you buy.

Inspection: When we receive your dress from the manufacturer, we inspect the dress to be sure it is exactly as ordered and free from defects. If defects are found, we will contact the manufacturer for a replacement. BEFORE it gets to you!

If a manufacturers defect makes it past our inspection processes, it can be returned for REPLACEMENT only.

If the gown is somehow damaged during delivery, we will get you a replacement with postage at our expense.

If your item is damaged, please email us within 24 hours of receiving the item for a RETURN AUTHORIZATION Number. No items will be accepted by our returns department without a return authorization number.

Privacy Policy


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.